RETURN POLICY

Normal business transactions inevitably require an occasional return of merchandise for exchange or credit.  To return merchandise, or to return an instrument for service (whether or not under warranty), first contact our sales department to inform them that you wish to return an item.  Upon authorization, we will issue a return identification number and provide you with the details you need for preparing, shipping and documenting the return goods. 

To obtain a refund or replacement, it is our policy that a return authorization be obtained from our sales department within 30 days from the date of original shipment. 

All film and chemicals must be returned in their original unopened containers.  Products which have been used or defaced may not be returned.  Return merchandise must be properly repackaged, along with all accessories, certifications and documentation, and marked with the return identification number.  All freight charges and any customs clearance charges, duties and any other related charges associated with return merchandise are the responsibility of the customer unless prior authorization is obtained and other arrangements are made.  Return shipments must be made in a timely manner and received by us within a reasonable period after the issuance of a return authorization. 

Any request for exchange or credit for merchandise received after 30 days from date of the original shipment will be granted at the sole discretion of Sullins International, Inc.